Refund policy

Return & Refund Policy

Effective Date: 2 October 2026

At NNC Holdings, we are committed to providing reliable products and services to our customers. Please read the following Return & Refund Policy carefully before making a purchase or entering into an agreement with us.

1. No Refunds

Unless otherwise required by applicable South African law or expressly agreed to in writing by NNC Holdings, all sales are final and no refunds will be provided once an order, purchase, service, or transaction has been confirmed.

Customers are encouraged to carefully review product specifications, quantities, pricing, service requirements, and other relevant details before confirming an order.

2. Products and Equipment

Due to the nature of our business, which includes the supply of trucks, mining equipment, construction machinery, materials, and other goods, returns and cancellations may not be accepted once an order has been confirmed or procurement has commenced.

Where applicable, customers are responsible for ensuring that the selected equipment or product is suitable for their intended requirements.

3. Custom, Special-Order & Procured Items

Products or equipment that are specially sourced, procured, customised, imported, or ordered specifically for a customer are non-refundable and non-returnable, except where a remedy is required under applicable law.

4. Services

Payments made for construction, logistics, procurement, transportation, or other services are generally non-refundable once the service has commenced or resources have been allocated, unless otherwise agreed in writing or required by applicable law.

5. Damaged or Defective Goods

If a product is received damaged, defective, or materially different from what was agreed, the customer must notify NNC Holdings as soon as reasonably possible and provide supporting information, including photographs or other evidence where applicable.

NNC Holdings will assess the matter and, where required by applicable law, provide an appropriate remedy.

6. Cancellations

Cancellation requests must be submitted to NNC Holdings in writing. A cancellation does not automatically entitle the customer to a refund.

Where procurement, transportation, preparation, manufacturing, or other work has already commenced, the customer may remain responsible for costs already incurred.

7. Legal Rights

Nothing in this policy is intended to exclude, restrict, or waive any rights or remedies that a customer may have under applicable South African consumer protection legislation or any other applicable law.

Where applicable law provides a customer with a right to a refund, replacement, repair, cancellation, or another remedy, those legal rights will apply.