Shipping policy

Shipping & Delivery Policy

Effective Date: 2 October 2026

NNC Holdings provides delivery, transportation, logistics, and procurement services depending on the product or service purchased. This Shipping & Delivery Policy explains how orders and deliveries are generally handled.

1. Delivery Areas

NNC Holdings may provide delivery and transportation services within South Africa and, where agreed, to other destinations.

Delivery availability depends on the type of product, equipment requirements, destination, road access, transportation arrangements, and other logistical considerations.

2. Delivery Times

Estimated delivery times will be communicated to the customer during the quotation or order process.

Delivery times may vary depending on:

  • Product availability

  • Supplier or manufacturer lead times

  • Procurement requirements

  • Distance and destination

  • Vehicle and transport availability

  • Customs or import requirements

  • Weather and road conditions

  • Public holidays

  • Unforeseen logistical or operational circumstances

Any delivery timeframe provided by NNC Holdings is an estimate unless a specific delivery date has been agreed to in writing.

3. Heavy Equipment & Machinery

The transportation of trucks, mining machinery, construction equipment, yellow machinery, and other heavy equipment may require specialised transportation.

Additional charges may apply for:

  • Heavy-haulage transportation

  • Oversized loads

  • Special permits

  • Escort vehicles

  • Loading and unloading

  • Crane or specialised lifting equipment

  • Long-distance transportation

  • Site access requirements

  • Storage or waiting time

These costs will be communicated to the customer where applicable.

4. Customer Delivery Requirements

Customers are responsible for ensuring that the delivery location is reasonably accessible and suitable for the goods or equipment being delivered.

Customers may be required to provide accurate delivery information, including the correct address, contact details, site access information, and any relevant site requirements.

Additional costs caused by incorrect information, restricted access, failed delivery attempts, waiting time, or changes requested by the customer may be charged to the customer.

5. Inspection Upon Delivery

Customers are encouraged to inspect goods or equipment upon delivery and notify NNC Holdings as soon as reasonably possible if there is visible damage, missing equipment, or another significant delivery-related issue.

Where appropriate, customers may be requested to provide photographs, delivery documentation, or other supporting evidence.

6. Third-Party Transport Providers

NNC Holdings may use third-party transport companies, freight providers, couriers, contractors, or other logistics providers to fulfil deliveries.

Where third-party providers are used, delivery schedules may be subject to their operational requirements and availability.

7. Delays

NNC Holdings will make reasonable efforts to meet agreed delivery timelines. However, we are not responsible for delays caused by circumstances outside our reasonable control, including severe weather, road closures, accidents, supplier delays, vehicle breakdowns, strikes, customs delays, government restrictions, or other unforeseen events.

Where a significant delay occurs, we will make reasonable efforts to communicate the relevant information to the customer.

8. International Deliveries

International deliveries may be subject to additional transportation, customs, duties, taxes, permits, insurance, and handling requirements.

Unless otherwise agreed in writing, the customer may be responsible for applicable import duties, taxes, customs charges, permits, and other destination-related costs.

9. Delivery Charges

Delivery charges will depend on factors such as the type and size of the goods, delivery destination, distance, transportation method, equipment requirements, and applicable third-party charges.

Delivery charges will generally be included in the quotation or communicated to the customer before the order is confirmed.

10. Changes to Delivery Arrangements

Any requested changes to a confirmed delivery, including changes to the delivery address, date, transportation method, or site requirements, may result in additional charges or delays.

NNC Holdings reserves the right to review the delivery arrangements before confirming any requested changes.

11. Ownership and Risk

Ownership and responsibility for goods or equipment will be determined by the applicable quotation, invoice, purchase agreement, or other written agreement between NNC Holdings and the customer.

Nothing in this policy is intended to limit any rights or obligations imposed by applicable South African law.

12. Contact Us

For questions regarding shipping, delivery, transportation, or logistics arrangements, please contact NNC Holdings using the contact details provided on our website.

NNC Holdings
South Africa